Refund policy
Right of withdrawal for consumers
As a consumer within the meaning of the EU consumer protection directives, you have the right to withdraw from this contract within 14 days without giving any reason.
The cancellation period is 14 days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
To exercise your right of withdrawal, you must inform us
NEWSED bikes & parts eU
Größenbergweg 14/2, 2734 Puchberg, Austria
Email: office@newsed.at
You must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email). You can also use our model withdrawal form, but this is not obligatory.
Consequences of the revocation
If you cancel this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs arising from your choice of a delivery method other than our cheapest standard delivery option), without undue delay and at the latest within 14 days from the day on which we receive your cancellation notice.
For this refund, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this refund.
We may refuse to refund your money until we have received the goods back or you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without undue delay and in any event no later than 14 days from the day on which you informed us of your withdrawal from this contract. The deadline is met if you send the goods before the 14-day period has expired.
You bear the direct costs of returning the goods.
You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.
Exceptions to the right of withdrawal
The right of withdrawal does not apply to contracts for the delivery of:
Goods that are not prefabricated and for whose production an individual selection or specification by the consumer is decisive,
sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery,
Goods which, after delivery, have become inseparably mixed with other goods due to their nature.